>you would easily make any salary you could name for them tenfold.
>I at at a Home Depot like 10 times a week
And yet you still go to Home Depot, so from their perspective it's not an existential issue. Probably the biggest thing companies have learned recently is that they don't need 99.99% uptime, people will accept degraded performance because "that's just how technology works".
I think it's still a mostly correct conclusion. Pretty much everywhere you look across services, they've been cooked to their bones. Have you noticed that supermarkets seem to have, like, 1/5th the employees they did before? Since when is 1 open lane on a Saturday night and a 30 minute wait acceptable?
Well, since we've accepted it. Everything kind of sucks and barely works, but it doesn't matter, because we ultimately put up with it.
I am at 10 different supply stores too, Lowes, Ashby, Truitt and I get a shit ton of stuff delivered.
Everyone competes on price, so when I see everyone at Home Depot with their thumbs up their asses because the computers are down, I know that Ashby is eating their lunch on the margin. I'm sure Home Depot has enormous economies of scale that make up for it, but this is a current issue.