Comment by jbeus
hospitalist here - I think “everyone hates epic” is a major over-generalization. If you have worked with one implementation of Epic, you have worked with one implementation of Epic. It probably does not meet the standards of popular modern software, but it is complicated. If it is implemented as a replacement for paper charts, it can be terrible. If it is thoughtfully customized to support common and important workflows and support high quality care, it can be a life and efficiency saver.
former hospital IT; also agreeing major generalizations with "everyone hates <the EMR>".
Everything comes down to the implementation at the end of the day. We've had people come into our Meditech 6.x shop from other shops (Cerner, CPSI, MAGIC installs) and comment how much Meditech was an upgrade, and I'd see Epic users complaining about the downgrade all the same.
The entire region's gone up to Epic now thanks to mergers from larger systems, and every site that had everything prior now (especially that crummy little CPSI system) agrees that Epic is now the best thing since sliced bread.
Coming into it though finding out just how much lives in the system... wow. I was amused to see that HR very much lives alongside nurses in the same system (Meditech's HR modules... and an employee portal that quoted copyrights from 1995 from Photodisc!).