Comment by jonathanlb
Comment by jonathanlb 19 hours ago
I'll tell you what's not hot: cochlear implants. I wore hearing aids since the late '80s. I wear CIs as of about 5 years ago, and while my hearing is much better and stable than it used to be, I've found that UX for CIs is pretty bad.
For one, unless you use Med-El's Rondo processeor, you're going to have a thin cable connecting your processor to the coil. Taking off your CIs and putting them back on (as one does every day) is going to put stress on the cable. Sometimes the cable frays and you find that out with sound cutting in and out. There's nothing you can do until the manufacturer sends you a replacement cable in exchange for your frayed one. If you want a backup, be ready to shell out $250 for each cable.
Another UX issue is that processors depend on gravity to stay on your ears. Since there's no earmold to anchor to, processors can easily be jostled off and left hanging precariously. Wearing hearing aids, I never had to worry that my hearing devices would fall off if I rode my bike on a bumpy road. Also with cochlear implants, high-intensity interval training requires some kind of hat or bandana to make sure that the processors don't fly out.
Battery life is another disappointment. Rechargeable batteries don't last a full day. If I put them in at 6:30a, they'll last until about 4:30p. With disposable zinc air batteries, I can squeeze out about a day and a half, but then I'm having to dispose batteries. And while I can track processor battery levels with the rechargeable batteries on my phone, disposable batteries are opaque to the app.
One new thing that would be useful in terms of UX would be an configurable indicator, e.g., a blinking LED, signaling that audio streaming is occurring. It's awkward to find oneself in a conversation that already started and having to excuse oneself to turn off the stream.
Don't get me wrong, I'm glad I have my cochlear implants, but they're way behind hearing aids in terms of UX.
I know one person at work with CIs and yea, I imagine it's a challenge.
UX for a lot of assistive technology is iffy at best. Repeating some of the comments others have made, I'd love it if Apple would make a full on hearing aid that "just worked". Or someone would do a good AI integration that could notify you of things you probably should focus on - like someone trying to get your attention, or emergency vehicle sirens, etc.
Marketing too. But it's nice to see some vendors starting to actually make their devices visible and fun. HAs are a bit like glasses ages ago, when it was kind of this shame thing to get teased about when you were 8 years old. Selling them as "discrete" and with colors designed to match your skin or your hair is just continuing that perception of them being something you should hide.