Comment by 1970-01-01 7 hours ago
Did you realize that you didn't include 'open source' in your statement? This is exactly what the desktop OS makers -Microsoft and Apple- do every single day. Their prices are mostly B2B and therefore hidden, but there is a steady income for each person involved in making the fix.
The economics for something like MS teams is not what you'd expect.
It has to be good enough that other options are not worth the hassle to switch over to, for enterprise customers. The quality doesn't matter in the slightest, because making it 5-10% better would cost double or triple.
Where quality does matter for these customers, backward compatibility, Microsoft does pretty well.
it's the management structure that's broken. Plenty of decent engineers around microsoft who could fix it, plenty of customer and enterprises willing to pay, but they are not allowed to work on it because of prioritization bullshit, allegedly they could get more money elsewhere
That's literally the issue, management by KPI frameworks
I think it has more to do with bundling reducing the need to compete to zero. Change that and the economics of competition would take over and the changes would get prioritized but nobody at Teams needs to sell a single license, so the priorities become the bs like internal status and visibility and not product success.
How many companies have Teams for basically free with their 365 license but still pay for Slack? The marginal value of Teams is nearly zero.
There is also a matter of selective effort by staff senior enough to make their own choices. Many SDE3 (or whatever MS equivalent is) wouldn’t want to be associated with a dumpster fire product like Teams.
I have used it every day for past 3-4 years. What bugs? I don’t love it but I don’t hate it either. I don’t understand the Teams hate
If you had made the same complaint about Win11 and you wouldn't be so far off. Microsoft is great at driver support which is the subject at hand.
and yet, Microsoft Teams is a total trash fire full of bugs that users hate. So something is broken (Teams. It's Teams that is busted).