Comment by seyz
I’m building RootCX (https://rootcx.com). A customer "operating system" replacing dozens of SaaS tools.
As a second-time founder, I've watched the SaaS boom create an ocean of best-of-breed tools. Each solving one slice of the problem. One solving it end-to-end.
Now every company runs on a patchwork of apps, APIs, and workflow hacks just to keep customer context alive. It's insane how normalized that's become.
RootCX starts from the opposite premise: the customer is the core, not the app. Everything: CRM, support, billing, workflows, AI, ... plugs into one shared customer base. Less juggling tools, more actually running the business.
This looks cool. But that means people need to use your own apps right and you will have to provide apps for every niche? This sounds a bit like an ERP system, similar to what https://www.odoo.com does.