Comment by rhubarbtree

Intercom is awful. There is a huge market here, and chatwoot haven’t done a great job.

Our company would love a well designed chat button linked to Slack, combined with a helpdesk that supports email queries and also allows people to raise issues via the web.

That’s it, that’s all we need. Happy to pay.

It’s hard to express how badly intercom is designed and engineered. It’s also very expensive and constantly upsold, despite being rubbish. If no one fixes this it will be my next startup.

Too many companies have gone down the road of “AI support”, without understanding that AI must rest on the foundation of great infrastructure. Intercom are pushing their AI so hard it’s absolutely infuriating.