Comment by stackskipton
Comment by stackskipton a day ago
As former email admin, it’s not bad if someone is dedicated to it and you have your own block of IP. It’s frustrating for self hosting because lack of your IPs and most people don’t want spend free time on this busy work.
We operate an MSP business for tens of thousands of customers and have our own ASN, but gmail outright refuses all our corporate email. Why? We do not know and gmail refuses to tell us. Their postmaster tools lie, are incomplete, display no data, display errors or contain no useful information. There is no human postmaster to contact, all our attempts have been ignored successfully. It’s downright silly but we have to send our corporate mail via a paid third party relay to be delivered to gmail.
These gmail postmaster tools seems to exist to make antitrust cases difficult, not to enable other MSPs to deal with deliverability issues.
At the same time gmail is emerging as the number one source of spam for our customers. If our spam fighting is too tight we falsely flag important mail as spam, and this is absolutely unacceptable to customers. As a consequence we have to relax our spam classification for gmail senders, which manifests itself in false negatives from the perspective of our customer.
But to the customers this reflects on us, not on gmail.
It’s just gmails best interests to make other MSPs miserable to operate. It drives our users to them.