Comment by mulmen
Does this work in Assistive Access?
I would try it myself but I’m scared I will get trapped.
Does this work in Assistive Access?
I would try it myself but I’m scared I will get trapped.
> They make software the user is scared to interact with.
Apple isn't unique here either. This is a sentiment across nearly all OSes, on mobile and on desktop.
It's one of the primary sources of help desk tickets where I work (I'm IT manager, grew up doing helpdesk->sysadmin). People are afraid to even try some basic troubleshooting, afraid to click on dialog boxes, afraid to mess with settings. Even auto-save in Office freaks people out, they are afraid to close their documents because that Ctrl+S feedback loop is gone, and autosave is ambiguous. Is it instant? How do I know it's saved the change I just made? So now there's users that need to go and double check the modified timestamp on the file before closing the document.
I get downvoted and called old every time I say this but Win 95/98 was peak UX. We are chasing aesthetics now instead of actual usability design. Marketing got too involved in how things looked, everything needs to be a customized, branded "experience" and it's causing severe learning curves vs. just following OS conventions and widgets where every app more or less looked and operated the same way.
Where's all the UX designers and researchers? Oh right, we've laid them all off or just spent too many years not listening to what they had to say and letting the rent seeking marketing and accounting folks drive the products.
> Where's all the UX designers and researchers? Oh right, we've laid them all off or just spent too many years not listening to what they had to say and letting the rent seeking marketing and accounting folks drive the products.
I think this is too generous to UX designers. They still exist and are very much involved in shipping unusable trash. I have been through multiple UX design reviews as a user and every time the UX designers are flabbergasted when I show them how their product is actually used. They never have any concept of a real user doing a thing. It’s a widespread cultural failure in the discipline.
I had the same worry but after pressing "next" like 15 times and waiting for 15 pages to load, the last page of Apple's documentation on Assistive Access tells you that you can exit it by triple clicking the "side button" (pointing to the power button, so not the side volume buttons I guess but idk). I went ahead after that and while it needed a few more presses, it ended up working that way, so you can enter and exit at will (at least, once you managed to enter; see my other comment for issues on that front...)
I think this comment is the essence of this post and the general sentiment. They make software the user is scared to interact with. This is backwards Apple. They just need to do the opposite of what they're doing and they nail it.