Comment by ggm
I do this fortnightly, and the feedback I'd give their UI /UX would be very explicit: you're letting a significant cohort down badly by some confusing choices.
"Why can't I delete those photos in icloud from here"
"Why does the thing I have to select move around?"
"What are all these ghost windows in safari and email and how do I get rid of them?"
"How do I yell at the clouds when this does not work?"
"How do I tell which bits are decoration and which bits are active?"
"What do you mean I can't take over my dead husbands account or move data from his account to my account"