Comment by reilly3000

If you came up with a rotary phone, a keypad might feel unintuitive or even difficult to learn a new technique- even though it’s faster and easier. For the first 60+ years of life for this cohort the only option was to remember phone numbers or keep records of them. The concept of not having to “know” a phone number anymore, and of a searchable contact list is pretty far out. In the past 20 years there have been plenty of people who saw no problem with what they had. Now we can push virtual buttons on glass to do things that used to take a phone call. Some people really enjoy talking on the phone. Some people need it. The fact that the smartphone is so mutable means it’s a phone new relationship with a device and its makers. Not everyone is ready to commit to that sort of relationship, and I think that is a freedom we should fight to maintain. App-only services aren’t really accessible, and says they only care about a certain kind of customer.