Comment by marcosdumay

The most important properties of real audit trails are that they are side effects of the actual work, created during or after the fact without interfering with how the work is done.

The thing about work tickets is that they have none of those properties. Besides almost every developer insists on working with a complete audit trail that is just ignored because people don't want to look at it.

Compliance guarantee is a different beast, that isn't improved in any way by work tickets, but may need more work than the audit trail.