Comment by awalsh128

I find these moments to be teaching a person to learn to fish. Not only tell them how to get the answer, but then ask questions to see if they put in the work needed before coming to you. If it persists, maybe address it directly in a one on one meeting. If it's systemic across different people, maybe there is a documentation or organizational problem. Sometimes it's training the person to help themselves, other times it's seeing things that are broken that prevent them from helping themselves. I see this especially in highly complex systems where there are large and multiple teams, and the person needs to be able to work across these areas.