Comment by bdcravens
> Once we can ship Delivery Duty Unpaid or DDU we will expect 4 out 5 customers to send angry emails asking what these "Hidden fees" are as we don't expect anyone to realize they actually need to pay tariffs and then we get stuck on the defensive side educating people what tariffs are and who caused them and who is supposed to pay them, which is not great for business, sanity or time :/
Can you get ahead of this by putting a message on your checkout page when the recipient is in the US? Won't stop all of the complaints of course.
You, good sir, have made the mistake of thinking people can and will read!
We've put warnings for things on every single page, step of the checkout, and emails, and people still complain that things are a surprise, even after checking a box acknowledging the facts :(
The sad fact you learn after shipping 10k+ orders is that you can't prevent issues by preparing and telling people about them. It really sucks and defies all logic.