Comment by traceroute66

I closed off my Prime because I kept having terrible experiences returning things and then having them claw back the refund on things they returned. For a few items I had to call 3 or 4 times over the course of 6 months because the claw-back kept getting re-applied to the card despite the CSR repeatedly telling me it was solved and not to worry about it. That plus the counterfeit items I've gotten over the years plus the general crap quality of everything was enough for me. In my experience you have to really stay on top of them, and you're probably not having that experience because you're not ordering things like clothing where you need to get a lot of items and then return almost all of them for not fitting or for not looking anything like the image online.

> Their no-bullshit returns policy.

I have been waiting for three weeks for them to pick up some fake POD-crap they delivered instead of the books that I had ordered and refund Rs. 800 (~ $8). I have had about 8-10 phone calls with them regarding this issue and CS is completely unbothered (with one exception, but too little too late). They do their fake apologies and set up another return pickup.

These last three weeks have been absolutely terrible as far as deliveries and Amazon CS are concerned. I have been moving all new purchases to Walmart-owned Flipkart as I no longer have the mental bandwidth to deal with these people.

> Their no-bullshit returns policy.

Caveat emptor though, I trusted this policy as well and got my account closed for unclear reasons. They hinted at returns fraud (not the case) and a high return rate (not the case either).

I provided detailed records of everything and even escalated this to jeff@amazon.com, no luck.

Still have a few hundred euros in Amazon Echos in storage that I cannot use anymore.

That they'll give you your money back after you call them on scamming you doesn't make them a reliable source.

Sure, Amazon is fast at returns and usually pretty good about processing them.

But you know what I find even faster? Not having to process a return in the first place because I actually got what I ordered and it wasn't cheap bullshit or counterfeits.

Plus it seems like half the time I'm dealing with their support because they just failed to actually seal the bubble mailer. So that two day shipping that actually took three days to show up really took me nearly a week because of their inability to actually mail things properly. 30% of my orders over the last few years have been this exact problem.

In the end sure, their support is pretty good and fast. But I've had to get their support on over half the orders I've placed with them because the item arrived damaged, the item was clearly used but sold as new, the item was a fake/knockoff, or I ended up with an empty bubble mailer on my doorstep that was clearly never sealed.

Meanwhile I haven't had to interact with support on any of the other online retailers I've used, and I placed way more non-Amazon orders than Amazon orders.

> Their no-bullshit returns policy.

> Seriously. Click button, get your returns label. The refund is sent to you as soon as the courier or post office has scanned the barcode.

Hah, exceptions and all, but let me tell you of the absurdity that was me getting a broken bottle of shampoo and Amazon trying to insist that I return the "unused portion" (which was poured out into the bubble wrap mailer) to get a refund. Shockingly (only to Amazon), the UPS store didn't want a Ziploc bag of shampoo.

So they agreed to send a replacement.

Which also was broken.

"I want a refund."

"You already got a replacement, you can't have a refund." "The free replacement was also broken." "We can't refund a free replacement." "I've still paid for a bottle of shampoo that I haven't got". "Oh... uhhh..." before "my supervisor has made an exception and we are issuing a refund"...