Comment by artathred
> depend on every single customer reporting each outcome quickly and accurately.
Why would the end customer have to report this? The company should be determining this and in very specific scenarios, ask the customer to approve the outcome.
It’s very easy to game though if you’re relying on end-customers to always self report, just look at all the people getting refunds on Uber Eats because the food wasn’t the “right outcome”
Gotcha - the company can’t always determine this without needing access to their customers systems in order to. We automate that for them.
Agreed and that’s what we are working to eliminate. It’s on us to approve what a successful outcome is, based on the terms of their agreement.