Comment by cm2012

Comment by cm2012 3 days ago

I know a company that replaced their sales call center with an AI calling bot instead. The bot got better sales and higher feedback scores from customers.

rs186 3 days ago

And I happen to know a different company that regrets their decision to do something similar:

https://tech.co/news/klarna-reverses-ai-overhaul

Is my anecdotal evidence any better than yours?

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hnfong 2 days ago

I'm going to interpret the two stories as "50% businesses find LLMs useful" (sample size 2).

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Rebelgecko 2 days ago

I would argue yes, because you provided a source and a verifiable company name

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sameermanek 3 days ago

I know a company that did the same and lost billions of dollars

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