Comment by oulipo

(Gouach co-founder here) This is nice, but when you have an e-bike with a malfunctioning battery that you use for work everyday, you don't want to have the 2/3 months it generally takes for exchange programs.

Plus, once you sent your battery, they either discard it which is not ideal for the environment, or try to remanufacture it, which is very dangerous when it's done on a battery which wasn't designed for it, like ours