Comment by pants2

Ironically, Home Depot is the only store I ever shoplifted from because of a bad UX on their app. They have/had a "shop in store" mode, where you can scan an item and pay for it in the app. So I scan and pay and leave.

A few days later I get an email "your item hasn't been picked up and you've been refunded."

Apparently if you scan an item and pay for it in the store they still expect you to wait for their staff to approve you, or something. It wasn't clear.

This was also only necessary because they didn't accept Apple pay so I had no way of paying for my items except through the app.