Comment by mr-wendel

My little Databricks story: we setup hosted model inference for an in-house model. Worked great for several months!

But then they did maintenance and broke the entire feature. Reconfiguring everything from scratch didn't work. A key part where a Docker image is selected was replaced with a hard-coded value including a long system path (and employee name -- verified via LinkedIn).

Because of constant turn-over in account reps we couldn't get any help there. General support was of no use. We finally got acknowledgement of the issue when we got yet another new account rep, but all they did was push us towards paid support.

We exhaustively investigated the issue and it was clearly the case that nothing could be done on our end to resolve it. The entire underlying compute layer was busted.

Eventually they released a newer version of the feature which did work again, but at this point it has become impossible to justify the cost of the platform and we're 100% off.

Good luck to them, but from my experience the business fundamentals are misaligned and it's not a company I hope to ever work with again.