Comment by adastra22
Spying on your users does not give better feedback than simply asking your users (surveys, focus groups) and responding to the considered comments you receive. Spying and trying to infer intent is such a low bar to improve upon.
Spying on your users does not give better feedback than simply asking your users (surveys, focus groups) and responding to the considered comments you receive. Spying and trying to infer intent is such a low bar to improve upon.
It is not an either or. Surveys are almost always ignored. Micro improvements cannot be done with just surveys and asking users. Often users do not know how to describe a problem. Product analytics, if anonymized with opt-out gives a pretty good picture of intent, especially in B2B software.
Any complex dataset has enough revealing information as to make deanonimization possible. To truly muddle the waters enough to make such attempts impossible would require injecting enough noise as to make the analytics useless to learn from.
This is a fundamental property derived from information theory, but also confirmed time after time in practice: https://www.theguardian.com/technology/2019/jul/23/anonymise...
Data anonymization is a myth sold to politicians to whitewash data collection.
> Spying on your users does not give better feedback than simply asking your users
If that's true, there are many companies paying thousands -hundreds of thousands unnecessarily. Why are they choosing to throw away their money?