Comment by rich_sasha

When I use IM at work, I basically end up using it like email half the time. Write "hello" at the top, then all what I want to know, all in a single message, so then it gets lengthy, so at the bottom I write something like "great, many thanks", and sign off for good measure.

Even when the convo turns interactive, half the time either me or the other guy has to drop off, often without warning. So after some waiting around, I'll write down, in async mode, all I want.

It always then feels like basically a different GUI/ API onto email. With more emojis and reactions and stickers and scented candles or whatnot.