Comment by zihotki
Is that the Salesforce that had recently announced that they are going to replace a lot of its staff with AI agents?
Is that the Salesforce that had recently announced that they are going to replace a lot of its staff with AI agents?
> lol, might have been good to conduct this study BEFORE making that decision
Why?
First, they wanted to do a layoff for financial reasons (and they did), secondly they came up with a reason for the layoffs (aside from the truth, which is needing to make more profit per employee, because growth).
LLMs are a convenient scapegoat for firing decent employees just because you want your other ones to work harder so you can return more cash to shareholders.
Likely a political statement. Likewise, this seems to be a political pushback, as others have said they used a bad agent and got bad results - I am assuming some head of IT is trying to save some jobs (or pave a saner path).
Not sure there is much of a real world takeaway from this.
lol, might have been good to conduct this study BEFORE making that decision