Comment by calmbonsai

Comment by calmbonsai 2 days ago

Same here. To alter-quote The Simpsons, "My eyes! The classes do nothing!"

Shortly after pandemic, I noticed "corridor fees" on vastly different routes which, mysteriously, bumped-up the price by the same percentage across each route--but only after the ride had completed. The price I was quoted was not remotely close to the price I was charged.

I did the customer service messaging thing. The first time, they removed it. The second and third time, they declined to remove it.

I now "decline" riding Uber unless there's no other option.

johnfn a day ago

As much as I love to hate on Uber and Lyft, tacked on fees like this are often due to state / federal government, and the rideshare service hands are tied. Uber tags on a very long list of random fees when I Uber out of SFO, but when I investigated them, they were all random taxes from the city / state.

If they want to jack up the prices they can just increase them - they don't need to add random fees.

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nottorp a day ago

Not knowing what you'll pay for something until the moment you actually pay is considered normal only in the US.
Where I am, Uber shows a price, I pay that price. Whatever fees are included is not my problem.

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literalAardvark a day ago

The main problem here is that the stated and billed sums were much different.
Sure the state and Uber can add whatever fee they like. But not after I accept the ride.

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calmbonsai 16 hours ago

My core concern was the amount charged differed greatly than the amount quoted by not by any intra-route traffic or temporary circumstance, and it was the same percentage across all three rides. This also occurred in 3 different parts of the U.S. during the same few months.
Additionally, these municipal fees are fixed so if that were the case, Uber would know about them in advance, be label them as such, and/or fold them into the quoted price.

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deepsun a day ago

SFO is not really municipal. It's a private commercial property.
If we don't like we can choose a competitor /s

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