Comment by kelnos
Of course, that happens, but the point is that it's a crapshoot, and you don't know what you're gonna get until the driver confirms, and you don't know what the car's actual condition is until you get in. And regardless, it's always reasonable for someone to provide you a better service/product than you paid for, but it's never ok to do the opposite.
With Waymo, you know what you're going to get every time. I've also never experienced a Waymo interior that was in bad shape when I got in the car, though I'm sure that does happen to people.
Same for cabs who used to be horrible until uber was the alternative. You need to use the vote button on Uber or Lyft. And not get into the car that is crap.