Comment by Workaccount2 3 days ago
Years ago when I worked in the food industry, customers would voluntarily pay 20% more for the entire meal just to use the doordash app instead of calling us up. We informed repeat customers that they pay a premium to use 3rd party apps - they just kept using them anyway.
Talking on the phone is the most painful form of conversation for me. The sound quality is often awful, due to the ambient noises picked up by phone, which occurs particularly often for busy restaurants. You don't know if the other side has heard you because you can't see them and there's no visual signal, so there's more back and forth, prolonging the pain. Since you are ordering via the phone, you have to pay by reading out your credit card number. People sometimes hesitate, and you don't know if it's a bad connection, or if they have just paused......
So yeah, I'd gladly pay a bit more to order via an app. When I'm ordering delivery, I'm already paying premium on that day anyway, the margin of which is way higher than 20%, so I might as well go all the way and avoid dealing with something I don't like.
If I'm not using an app, I'd rather run a mile to make the order in person, than make a phone call.
Agreed it’s madness. Ordering a pizza delivery in my city is almost $40. Somehow pizzerias were able to do it cheaper and faster.
The apps are awful as well. I delivered when I was gifted some gift cards after a loss in the family they raise the prices with gift card balances.
For the first time in my several decades, I live in walking distance to amenities (e.g. bank, hardware store, local & fast -foods).
Literally across the street from my neighborhood is among "the best local pizzarias," and I'll still offer to pay for the entire order if somebody else orders / picks-up ("tip them well" I'll usually suggest). I just don't want to talk on the phone (and don't use apps).
...Americuhly, the usual neighbor still drives (it's like 1000m, round-trip).
I much prefer ordering with a website to ordering on the phone, especially when ordering for several people. Many of the restaurants where I live now have their own websites.