Comment by christina97

It’s mostly that they work closely with clients in a very hands on way to implement problem-specific speedups. And they’ve been doing this for 10-20 years. In the MILP world this means good heuristics (to find good starting points for branch & bound, and to effectively prune the B&B tree), as well as custom cuts (to cut off fractional solutions in a way that effectively improves the objective and solution integrality).

It’s common that when researchers in Operations Research pick a problem, they can often beat Gurobi and other solvers pretty easily by writing their own cuts & heuristics. The solver companies just do this consistently (by hiring teams of PhDs and researchers) and have a battery of client problems to track improvements and watch for regressions.