Comment by kasajian

I don't know if this is the case now, but about a decade ago, in order to report a Bug to Microsoft you had to create a Premier Support ticket, which cost $1000+, but free if it's a Bug. So basically, if what you report is not a Bug, determined by them, it's treated like a Tech Support ticket and no longer free. I recall discussing this with a representative and let them know that I'm basically doing them a favor by reporting the bug -- why would I want to take the chance to possibly have to pay for it if they happen to determine "it's not a bug -- it's a feature". I got the standard corporate-speak answer which I just waved off as ridiculous: "Look, we will absolutely not charge you if it's determined to be a bug"... :|

I've since have seen Microsoft use User Voice and the products (at least Visual Studio) has a great way to give feedback to the team, something I've used multiple times, including for feature requests. And of course, for their Open Source products, they have Github Issues, which is awesome.