Comment by drob518

Most companies don’t have a user accessible way to file bugs. Often, you have to call support, speak to a muppet, then convince them that your issue is real and they’ll file it. Trust me, I find bugs in products all the time and I actually try to file bug reports, but it’s rare that I can.

Some of this is because one of the worst bug-related metrics is “customer found bugs.” This means that your developers missed it during unit testing and your test team missed it during system and final testing. Nobody actually wants customers to be able to file bug reports because they make the team look bad.