Comment by cosmotic
For many corporations, there are probably perverse incentives against making it easy to report bugs.KPI of reported bugs as an indicator of software quality, for example.
For many corporations, there are probably perverse incentives against making it easy to report bugs.KPI of reported bugs as an indicator of software quality, for example.
Certainly seems like there must be some KPI against fixing the bugs. You can look to any big tech software and find oodles of long standing bugs which never receive attention.
It's not just a problem in the corporate context. Open source projects usually make it a pain in the ass to submit bug reports too, in a clear effort to gatekeep the process to experienced developers. Simply because developers prefer to only deal with other developers and don't want to hear complaints about their software from the unwashed masses.