Comment by simantel
Pretty much everyone still uses PagerDuty, but Incident.io is starting to be competitive as well.
I've never heard of anyone using Opsgenie or Splunk for on-call, and Opsgenie's 3-week outage or whatever is pretty damning.
Pretty much everyone still uses PagerDuty, but Incident.io is starting to be competitive as well.
I've never heard of anyone using Opsgenie or Splunk for on-call, and Opsgenie's 3-week outage or whatever is pretty damning.
I'm one of the engineers at incident.io, so thanks for the mention! But yes, when we first started the majority of our customers bought us for incident management and used PagerDuty as their on-call provider (phones them, receives the alerts, hands-off to us when an incident starts).
We've since built on-call directly into our product and we've had loads of those customers migrate entirely into us, dropping PagerDuty. The biggest customers we're onboarding now tend to buy us as their sole on-call and incident management tool, too.
We have a bunch of case studies of people who've moved if that's useful to anyone. My favourite is probably Intercom who migrated from PagerDuty into our on-call in a few weeks (the Intercom team are great fun to work with!)
https://incident.io/customers/intercom