Comment by mulmen 3 days ago
I think you have your priorities wrong. Why should an unsustainable business be prioritized over consumer benefit?
Nobody has a right to a successful business but when consumers can trust their purchases they are more likely to make additional purchases.
No. The product in this case relies on unintended functionality in a specific firmware version of an Apple device that is specifically designed to not be suitable for this application. In this case it is the add-on device that is not offering refunds if it stops working.
Where do you get the idea that Apple specifically designed the AirTag to not be suitable for a third party device to control when it switches on and off? I can understand how they might not approve of this adaptation to their product but I don't see any reason to believe they specifically designed against it.
I felt like adding that disclaimer was a nice thing to do, informing the customer and letting them make their own decision. It makes almost no difference to remove that disclaimer (well, it would increase sales). it is not to protect myself. The price is very low and margin is very thin, what happens if Apple bricks the device? There would be very little money left to refund the customers, and most of the refunds would be eaten by transaction fees. Is it worth it for the customers to receive a few cents back? And that's assuming I keep all the money in the company and don't pay myself.