Comment by lhoff 3 days ago
A friend of mine works for a Management Consultancy firm and they have full flex tickets if they miss the 8pm flight home they can take the next one or fly back the next morning. All without additional fees. So I believe business travel is the biggest factor when it comes to missed flights.
Side note: His employer is the biggest client of a major European airline.
* A massive bulk of flex rates is different price than a single flex ticket
* when I travelled to a single city with 20+ colleagues for several years, our nightly hotel rate was less than quarter of published rate. I don't think we got anything like that on Airlines, but nevertheless, bulk gets discounts.
* I forget details but between specific frequent cities which had hourly flights, we had full flexibility and we used this all the time. So we might catch a flight hour earlier if there was one available, or hour later if need be than booked.
Basically to everybody's point, business travel is very different than vacation travel and intuition from once a year personal trip don't apply.
* Hotels are required by law to have a published "rack rate" and it's common for both leisure and business travelers to book at more than half, or more, off those rates. Airlines don't have that.
* Yes of course there are negotiated discounts for major corporations- but full flexibility is still far more expensive than restricted tickets, just like business is still far more expensive than economy.
* Most airlines offer guaranteed same-day changes, or at least priority standby, to high-status loyalty members (which most consultants are) so buying full-flex tickets to get an hour earlier/later flexibility is redundant - basically, paying for a benefit you already have.
... or perhaps they prioritize ensuring their consultants feel like they're being looked after - replacing them when they find another job is very expensive.
What part of my comment suggests consultants aren't "looked after?" The idea that the consultants' personal time is so low on the scale of priorities that the company prefers to pay 3x or 4x for plane tickets to ensure they are available to spend extra time with clients, rather than their families, suggests that the company is specifically NOT looking after the consultants' well-being.
That the consultants' personal time is high on the scale is why they pay for the flex-fare tickets. So you miss an 8pm flight for one reason or another - it happens, so "don't miss the flight" isn't a valid retort.
Do I feel better taken care of if I can just take the following morning's flight at no additional cost or hassle, or if I now need to contact someone at Amex Global Business Travel, have them try to get me on a flight, have another expense, potentially not be able to get on the next flight or the one after that, etc.
The company can start with heavily-discounted restricted tickets and eat them when a consultant needs to extend the trip. Today it's even easier because airlines have eliminated change fees - so essentially any ticket can be canceled and those funds credited to a future flight. It's all still "no cost or hassle" to the consultant since they aren't paying for the flights to begin with.
> You'd think that management consulting firms, you know, who are supposed to be good at optimization and reducing costs, would have figured this out.
Maybe they've figured out that enabling their employees to stay a few extra hours without worry to finish a deal is worth it.
Vast majority of consultants are working on engagements where "the deal" was negotiated weeks/months earlier.
The goal isn't to eliminate flexibility, it's understanding probabilities. If fully-flexible/refundable flights are 3x the fare of restricted, then in aggregate, the company could have a chunk of consultants throw out their original reservations and rebook later flights, and still save money. Yes- sometimes consultants need to stay longer than planned, but in an age of prioritizing "work-life balance," most consultants are encouraged to stick to their schedule and get back home when originally planned.
Intercontinental business-class tickets have a tangible benefit, guaranteed lie-down seat and relaxing accommodations that enable rest, as you correctly point out. Flexible airline tickets have no tangible benefit, it is simply risk mitigation (avoiding wasting a nonrefundable ticket if a person can't make a flight) and like other risk-mitigation products such as insurance, extended warranties, car rental protection, etc, it is priced so that the cost exceeds the benefit.
And as stated elsewhere, the majority of consultants are relatively junior people whose role has nothing to do with negotiating contracts.
No additional fees, but the cost of the ticket is typically sky-high. In many cases the company could purchase 3 restricted-fare tickets for less than the unrestricted fare. (And also, the consultants want to get home, they HATE staying extra nights, so they have inherent motivation to catch the original flight). You'd think that management consulting firms, you know, who are supposed to be good at optimization and reducing costs, would have figured this out.