Comment by veggieroll

Comment by veggieroll 2 months ago

Maybe that's true for some people. But there's a lot of frustration being shown here and elsewhere that proves there is a demographic of people who really don't want this.

Cars are similar I think. Sure maybe some people need help. But there's is huge demand for a one-click, no-negotiation car buying "experience" (or lack of experience rather).

My conspiracy theory is that this has more to do with Salespeople and established sales channels (dealers) not being able to understand this both because their job depends on it and because they are naturally people-persons. So it feels intuitive to them and they have trouble understanding/accepting that many other are not.

Eridrus 2 months ago

HN is just such an anomaly that taking people's individual preferences here to heart is a bad strategy.

We do email only deals, we do LinkedIn message only deals and we have a self-serve funnel.

The most important deals that make up the vast majority of our revenue took lots of meetings, pilots, review meetings, etc, because those deals are in the 6/7 figure range.

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veggieroll 2 months ago

> We do email only deals, we do LinkedIn message only deals and we have a self-serve funnel.
That's awesome. And, I think that's what a lot of people here are talking about: options.
If your customers largely wants sales calls and sales engineers, that's great. But don't ignore the (smaller) population that does prefer no-calls.

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satvikpendem 2 months ago

Power law. Only a few deals constitute the majority of the revenue of most B2B enterprise companies, whose customers will not approve a deal by email only, with no (and often an extended) face to face process. This article is talking about B2B, not consumer behavior. And anyway, cars are unique in that their sales are enshrined in law to be done through an intermediary rather than directly by the manufacturer.

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veggieroll 2 months ago

> whose customers will not approve a deal by email only
That's kind of begging the question. Part of the point of the thread here is that it seems B2B is leaving some money on the table by refusing to do deals with less interaction. For example, this CTO's comment [1].
A good comparison I think is AWS and other cloud offerings. Of course, past a certain spend, you will start getting calls and have the opportunity to negotiate better rates, SLA's, etc. But, you can just go and spend 5-6 figures per month without any human interaction.
Another good example I think is 5 figure (or maybe even 6 figure) equipment purchases. You can definitely go ham buying most professional equipment without having to talk to someone over the phone. Think servers, GPU's, storage, cameras, etc.
It'd be great if more services offered this.
[1]: https://news.ycombinator.com/item?id=42728008

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