Comment by wat10000
The revenue boost you get from this dumb shit is easily measurable and attributable. “Let’s charge our existing customers $5 for some nonsense” -> bigger bonus that year.
The long term revenue hit you get from pissing off your customers is nearly impossible to measure or attribute.
Occasionally you’ll see a company where the leadership believes in the long term value of not doing this crap. They might do pretty well as a result. (Fans would point to Apple as a huge example, YMMV.) But even with an example to imitate, the incentives are almost impossible to overcome, especially since your revenue story will get worse before it gets better if you change course. And those rare good companies are vulnerable to change in leadership that takes them down the bad path.
> The long term revenue hit you get from pissing off your customers is nearly impossible to measure or attribute.
As people become accepting of this practice I worry there won't be a long-term hit.
Tech consumers don't understand what kind of services actually warrant a subscription because there's a recurring cost to the provider (renting CPU or storage capacity) versus those that are just rent seeking (ahem-- "recovering development costs").
I was heartened when mainstream media was up-in-arms over auto manufacturers trying to charge monthly fees for features like heated seats or remote start. I worry that consumers can't identify those kinds of gouging behavior with technology and will just accept and normalize these practices.