Comment by rjdjjdj
I am truly astonished by the feedback in this thread. I would have called OP a bad salesman for not being able to close a deal in the phone.
If I want to buy something, I want a call to weed out the unuseful products quickly without having to comb through useless websites
I thought so, too, and I had imposter syndrome for a long, long time. But I wouldn't call myself a bad salesman, seeing as I sell to enterprises regularly (just sold a $30k/yr contract yesterday). I'm a bit unconventional in my business, and the typical high-pressure, size-me-up sales dance just doesn't suit me -- and that's okay.
If a customer can't read the website or documentation, I don't want them as a customer, because they'll just be a support burden. Similarly, if a customer can't determine if a product is useful, I either have a messaging problem, or they aren't a good fit; they can weed themselves out.