Comment by skippyboxedhero

For some reason those comments always seem to imply that every business doesn't have these problems too.

Every business has these problems. In most cases, the ones who don't change get swept away. The places that do not change are usually ones that can't go out of business. But every place has systems like this, you have to rebuild them, it isn't fun but there is no choice.

A tiny system like the DVLA is complex, hilarious (this is the same place that has had to reduce service provision because some staff just stopped turning up for weeks after Covid, public-sector productivity in the UK is at the same level as 1997, to just get to the same level as the private sector...which isn't growing productivity very fast...you would need to fire ~2m workers, the total workforce in the UK is 30m btw).