Comment by robertlagrant
Comment by robertlagrant a day ago
> downstream from organizational choices for how to deliver service
100000%. They're a monopoly service you must interact with or get fined and (eventually) locked up. They have zero incentive to do a particularly good job. Some orgs in this situation are just well run and do a good job, but there's no competitive pressure for them to do so.
And there are pressures other than competition, and some people just want to do a particularly job just because it's their job.