Comment by Ancapistani

I'm no fan of the company itself, but I've been too pleased with the service to really want to switch.

About a year ago I needed a SIM for an (older) Android phone for my daughter, who didn't need a capable smartphone or anything. They sent me one, but when I activated it over the phone the CS rep made a mistake and it ended up blacklisted. I told them I was activating it because my daughter was going on a trip in a couple of days, and they escalated it. I ended up with an AT&T employee driving 1.5 hours to my house to hand-deliver a new SIM and make sure the phone was activated and working the next day. In addition, they gave me a $500 bill credit without prompting at all.

So... yeah. It's not ideal, but I honestly feel like I'm getting what I'm paying for.