Comment by bccdee

No, the examples in the article are bad.

The bike ramp is designed correctly. It should not be possible for a cyclist to maintain 20mph speed while mounting up onto the sidewalk. That's dangerous. The ramp (correctly) forces them to slow down.

DMVs are not slow because the staff don't care. They're slow because they're understaffed, because it's cheaper that way. No politician is willing to raise taxes just to make the DMV a bit faster.

The McDonalds kiosk upsells you 3 times because McDonalds makes more money that way. They care a very great deal about that.

Most of these have actual explanations that the author of the article just didn't think about.