Comment by Vaslo

My wife works in sales. She always pushes people to her email via her voicemail or email signature. When people need really technical support, there is a group of dedicated people to help with that aspect. Technical support really isn’t her job but in her mind it kind of is as being an important point of first contact to keep the relationship strong.

Granted, you need to be very responsive to your email, including monitoring it a little on the off hours.

She continues to grow her business territory each year for almost 2 decades and almost never makes sales phone calls. She does do scripted presentations for big deals from time to time but gets some support for those.