Comment by xivzgrev

I mean, it’s a symptom of scale right?

When you deal with a wide variety of people, constraints, etc you develop processes to deliver output. The DMV is that way for a reason, sidewalks get made a particular way for a reason

And that’s that, you don’t rethink it every time. It’s all transactional. human APIs interfacing with other human APIs

It’s a long cry from the old timey village where you had people: Bob was the only baker, and your neighbor. You also need his help to shovel your driveway. But he needs your help to make house repairs and get eggs from your chickens. If you don’t care then you have longer term personal consequences.

That’s not the case today - if you don’t care and deliver subpar experiences, people rant then move on to their next transaction and you to yours. You aren’t affected one bit in the long run. (Assuming people don’t have a choice - if they do then you do care just enough to get the sale)