Comment by wat10000

Comment by wat10000 3 days ago

4 replies

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Companies don’t care about you, they care about your wallet, extraction of money from. The most pleasant companies to deal with are the ones who have found a niche where customer satisfaction helps with the goal of wallet, extraction from. But at best it’s a means to an end, and McDonald’s is definitely not one of those companies.

listenallyall 2 days ago

The article was about not caring at all, as in total apathy. Not "we're going to work really hard to purposely create anti-patterns."

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  • wat10000 2 days ago

    I understand that, but it included this particular example which doesn’t fit. I guarantee the people at McDonald’s in charge of the kiosk design care a great deal about wallet.

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