Comment by ganoushoreilly

Comment by ganoushoreilly 3 days ago

6 replies

View on Hacker News

That particular story / case had a lot more context to it that we weren't given. I wouldn't be ready to place any kind of merit on it without hearing more. I also think given the OP's industry it's likely there were issues with IP reputation. Could it have been handled differently? Probably. In this case I think it would have been smarter to just part ways upfront and let the client know it's not going to work out. I suspect the contract was designed to say.. we don't see the value in this relationship.. but at this price we'll make it work type deal. I don't think that's the right way to go, but I hardly believe this is how they operate.

I've used their free -> enterprise services in multiple companies and clients. Haven't had a single bad experience with them yet. Always helpful, if a bit delayed at times.

ndiddy 3 days ago

It doesn't seem like Cloudflare has any problems with online gambling, especially since the first email the author got from Cloudflare came from someone in their "Gaming & iGaming" division. There's people in this thread in other industries who have had similar experiences with them.

IMO the biggest problems are how Cloudflare kept inventing excuses like "issues with account settings" to get the customer on the phone with their sales team, and the mixing of "trust and safety" with sales (like deleting their account for ToS violations after the CEO mentioned talking to a competing CDN).

Reply View 5 replies
  • eastdakota 2 days ago

    No problem with gaming & gambling where it’s legal. Lots of problems where 1) it’s illegal; and 2) a customer sets up lots of free accounts to get around local ISP blocks and gets big ranges of our IPs blocked causing significant collateral damage to other customers who share the IPs. In that case we will ask the customer to switch to a solution which requires them to bring their own IP addresses. And because that takes much more bespoke support, we charge for it.

    Reply View 0 replies
  • ganoushoreilly 3 days ago

    I don't know that I can trust the perspective of the Op here. Gaming and Gambling aren't the same thing. We don't know that they invented excuses here either. I would also suspect the comment about a competing CDN was used by the OP to try and gain leverage and it failed.

    All i'm saying is we can't make a determination of right and wrong without more data. All things considered, it reads more to me that the data withheld is on the original OP side rather than the CF side.

    Either way, it's a unique one off. Most of the mentions in this thread of this behavior all rely on this one experience. I think that in of itself is probably a positive on the side of cloudflare. If it were institutional that they treat clients like this we would hear it regularly.

    Reply View 3 replies