Comment by wruza
Learning is the last thing they want to do in a situation like “I want to update a document about losing homes”, and among the end of the to do list in general. One can argue as much as they want how it’s people’s fault, but the next catastrophe will create more google sheets and whatsapp groups and zero wikis and forum threads.
I believe that developers could bridge this gap easily, if they weren’t in the denial about their own UI/UX issues themselves.
I'm speaking more broadly, not this specific instance.
In either case, justifying unwillingness to learn is a race to the bottom. I don't want every app to be made targeted at the lowest common denominator -- nor do I think it is healthy for society -- in terms of digital literacy. That's a race to the bottom to every app being like Tiktok.
Remember, that Gen Z doesn't understand what a directory or a file is because they grew up on spoon-feeding mobile apps, and this is causing problems for them when they enter the workplace.
This type of thought process of making everything as streamlined as possible is why that happens.