Comment by manhnt

> Make it fail: Do it again, start at the beginning, stimulate the failure, don't simulate the failure, find the uncontrolled condition that makes it intermittent, record everything and find the signature of intermittent bugs

Unfortunately, I found many times this is actually the most difficult step. I've lost count of how many times our QA reported an intermittent bug in their env, only to never be able to reproduce it again in the lab. Until it hits 1 or 2 customer in the field, but then when we try to take a look at customer's env, it's gone and we don't know when it could come back again.