Comment by zamadatix

(repeat of the above response type. Sorry if this breaks a rule or something Dang, but it's a pretty tame/decent conversation)

This is still responding to a different complaint. The operational performance of "optimally distributing" the message, or however you want to word it, on was/is both imperfect and perfectly fine at the same time. Where the ball was dropped was in responding to a complaint about how the posting was specially hidden where the communicated action was how it will be shown on a different site in the future in place of acknowledging it should be visible as a normal post currently.

When the alarms are going off you're going to be slow, you're going to make the wrong decision on something minor, you're going to wish you had done x by y point in time looking back, you're going to have been imperfect. All that kind of stuff was handled fine (from what I can tell) here. The disappointment in transparency was in deflecting a presented highlight in how to fix a visibility issue instead of outright acknowledging it was a miss.

My message was/is about how that's not cool. Not that their handling of the issue itself was bad or an expectation of apology or expectation more resources should have been put on doing x, y, or z. Just that deflecting callouts on security communication issues with deferrals and redirection is not a cool way to handle security communication. They've since changed it, which is cool of them, but the damage was done with me (and maybe some others) in the meantime. Maybe in the future they handle that differently, maybe they don't, but for now I lost the trust I had that they always will, even when nobody is looking, since they didn't even when they knew people were.