Comment by dumbfounder
Comment by dumbfounder 10 months ago
It's even worse when using points. Amex now uses Expedia on the back end for hotel booking. I made a res for a hotel in Italy and I tried to change it. Amex says call Expedia. Expedia says call the hotel. The hotel says call Expedia. Soooo frustrating. I think Amex travel is going to poop, and that used to be their thing.
At least with Amex you can transfer to airlines and you will almost always get more than 1 cents per point by transferring to an airline.
Unfortunately, Amex’s hotel partners - Hilton and Marriott are usually horrible redemptions.
Chase -> Hyatt is the gold standard. But Hyatt has a small footprint