Comment by insane_dreamer
Comment by insane_dreamer 10 months ago
Same reason that while I may use Kayak/others for searching, I almost always book the ticket directly with the airline unless it's such a huge savings that it's worth to go through a third party and deal with multiple airlines. Many airlines will price-match these days so if do find the same flight cheaper through a third-party they'll give it to you at that price (providing all legs were with their airline of course).
My (recent) experience with Kayak is that when you do finally pick a flight to book, it only redirects you to the carrier site where you book it manually. This was once for United and once for Delta. Is that interaction maybe carrier-dependent?