It happens when a customer decides it will happen, the only nuance being that choice isn't always recognized by the one who makes it.
In theory there'd be grounds for sympathy here, but if we weep for the foolish, we'll be at it all day.
Eh. It's been a minute since I worked even retail-adjacent, but nothing I've seen leads me to believe people have learned to behave themselves better in the interim, and especially not after the pandemic.
It'd be one thing if I could blame The Youth, I suppose. But mostly what I see is people my age and older, acting in ways my mother did not tolerate in me by the age of five, nor need; I had pretty well learned my manners by then.
I could credit an argument from incapacity, although I would find it as frightening as compelling. Other than that, I see no excuse, and I also had to learn young the sovereign counterargument to a bully. To see it applied in so extremely indirect and gentle a fashion, and in cases where some response evidently is due, outrages me not even slightly.
Very true, I agree. Not trying to claim the customer is always right (lol), just that when preparing someone's food I feel there should be a bit more turning the other cheek when dealing with rude customers. It certainly sucks, I've been there, but I don't think doing something to their food is a good response.