Comment by GauntletWizard

> actively trying to push away paying customers

This is making the assumption that there's pushback against their "advice". People are stupid, greedy, and corrupt. Realpage only needed to make promises, promises that it could only keep if most of their customers followed suit, to get most (the vast, vast majority) of their customers to follow suit.

Their customers aren't mom and pop landlords with a second property; THey're not even full-time landlords with a dozen units that pay the bills. They're giant property investment companies, They "only" own a quarter of the units between them, but that's enough to shift the needle. They're very heirarchical, and if the upper management says "Use this pricing model", they'll just fire you if you don't. There are no exceptions, there's no leeway; They have internal apps for building the contracts and their "property managers" literally can't go outside of them.